By Anthony I. Shin, Esq. | Civil Litigation | Shin Law Office
Warranty Breach Attorney Arlington VA | Defective Product Claims
What to Do When a Product or Service Fails—and They Refuse to Make It Right
You paid good money for a product or service.
The company promised it would work.
Maybe it came with a written warranty.
Maybe their salesperson made verbal guarantees. But now, it’s broken.
It doesn’t perform like it should.
And when you request a refund, repair, or replacement, you often receive excuses, delays, or silence.
Sound familiar?
As a civil litigation attorney serving Arlington and Northern Virginia, I assist consumers and homeowners in taking legal action when businesses fail to uphold their commitments.
A Breach of Warranty Is a Breach of Trust
In Virginia, two kinds of warranties protect you:
- Express Warranties – Written or spoken promises about how a product will perform, or what happens if it fails.
- Implied Warranties – Protections under the law, even if they’re not stated. For example, a product must be fit for its intended use.
If a company refuses to honor these warranties, you may have a legal claim for breach.
In many cases, Virginia law allows you to recover not only the cost of the item but also damages for inconvenience, lost time, or harm caused by the defective product.
Real Examples I’ve Handled
Here in Arlington, I’ve seen:
- A homeowner left with a $15,000 HVAC system that stopped working 4 months in—and a contractor who refused to return calls.
- A client who purchased a certified used car with a drivetrain warranty, only to be denied coverage after the transmission failed.
- A family that paid for custom kitchen cabinets, only to find peeling laminate and warped doors within the first year—despite a “3-year satisfaction guarantee.”
In every one of these cases, I held the company accountable.
What Virginia Law Says About Warranty Claims
Virginia’s version of the Uniform Commercial Code (UCC) governs most consumer product and warranty disputes. It requires sellers to deliver goods that:
- Conform to the description or model shown
- Are fit for ordinary and expected use
- Match promises made in advertising or documentation
When they don’t—and the business refuses to fix it—you have a right to sue.
Virginia law also allows claims under the Virginia Consumer Protection Act if a company misrepresents the quality, condition, or warranty of a product.
This can open the door to triple damages and attorney’s fees in some cases.
How I Help Clients in Warranty Disputes
Here’s what I do as your attorney:
- Review your receipts, contracts, warranties, and repair history
- Send legal demand letters that often prompt fast action
- Negotiate settlements for repairs, replacements, or refunds
- File suit if the company refuses to make things right
- Pursue civil damages if their failure caused further harm
You don’t need to fight this alone.
I know the playbook companies use to delay and deny claims—and I know how to hold them accountable in court.
Don’t Let Them Run Out the Clock
Virginia has strict statutes of limitation—usually 4 years for written warranty breaches, and sometimes as little as 2 years for oral agreements.
If you wait too long, your right to file a claim may disappear entirely.
It’s essential to act if:
- The company keeps giving you the runaround
- You’ve already paid out of pocket for a repair they promised to cover
- You’ve been denied warranty service without an apparent reason
- The product defect caused other damage to your home or property
Let’s Get This Fixed
If you’re in Arlington or the surrounding areas and facing a warranty or guarantee dispute, call Shin Law Office.
I’m here to listen, evaluate your claim, and help you get the result you deserve.
You trusted them to make it right. I’ll help make sure they do.
Anthony I. Shin, Esq. | Principal Attorney | Shin Law Office
